PHP DIAGNOSTIC, ANALYTICAL AND ADVISORY CLIENT SATISFACTION SURVEY

Client/Company name

Sakata

Nature of service

Bacteriology; Mycology; Nematology

What is your general level of satisfaction with our laboratory services?

Pleased

Will you use our service again?

Yes

Please indicate the number that best represents your opinion on how we performed (5 represents always ...... 1 represents never)

	Low		Average		High
	1	2	3	4	5

* Obtaining prices and quotes is easy
* Employees respond promptly
* Submitting samples is easy and convenient
* Employees are courteous
* Agreed turnaround time is met
* Report delivery meets my needs
* Reports are easy to understand
* Invoices are easy to understand
* Payment procedures are easy and convenient

How can we render a better service to you?

We very often do not receive an invoice for the services once they are completed and have to ask several times.
Otherwise we are happy with the services provided.

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