PHP DIAGNOSTIC, ANALYTICAL AND ADVISORY CLIENT SATISFACTION SURVEY -

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Client/Company name

River Bioscience

Nature of service

Entomology

What is your general level of satisfaction with our laboratory services?

Dissatisfied

Will you use our service again?

Maybe

Please indicate the number that best represents your opinion on how we performed (5 represents always ...... 1 represents never)

		Low		Average		High
		1	2	3	4	5

* Obtaining prices and quotes is easy
* Employees respond promptly
* Submitting samples is easy and convenient
* Employees are courteous
* Agreed turnaround time is met
* Report delivery meets my needs
* Reports are easy to understand
* Invoices are easy to understand
* Payment procedures are easy and convenient

How can we render a better service to you?

Be more prompt with feedback and update on delivery dates